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Beware of the Latest Scam Targeting Dealerships

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All consumers need to be aware of a scam affecting the automotive industry. The ACCC has provided guidance to help businesses and our consumers to stay protected from scams.

How this SCAM works?

  • Email Compromise: The scam starts with a phishing attack compromising the dealership’s email account, allowing scammers to access and send emails from it.
  • Fraudulent Payment Requests: Scammers email customers from this account, asking for payments or additional deposits with their own bank details.
  • Deceptive Emails: Some scammers may use a similar-looking email address to contact customers.
  • Customer Payment Misdirection: Customers, believing they’re dealing with the business, transfer money to the scammer’s account.
  • Duplicate Invoicing: The scammer may send additional fake invoices, often undetected due to their access to business emails.

Signs that you may have been hacked:

  • Missing emails or ones marked as read unexpectedly.
  • Strange activity in your sent folder.
  • Password access issues.
  • Unexpected password reset notifications.
  • Alerts about unusual sign-ins.

Protecting Yourself from Scams

Please be aware that Avan Adelaide will never request payments through a link. For your security, it’s always best to confirm our BSB and account number either over the phone or in person.

  • Secure Email Systems: Follow the Australian Cyber Security Centre’s advice for email security.
  • Monitor for Filter Rules: Check for unexpected email filters, especially in Outlook.
  • Strong, Unique Passwords: Regularly update passwords and ensure they are unique.
  • Verify Bank Detail Changes: Confirm any changes via phone or in-person.

Ongoing Efforts by ACCC:

The National Anti-Scam Centre is actively working to disrupt these scams, including collaboration with law enforcement and financial institutions.

Stay vigilant and help keep your self protected from these sophisticated scams.

Avan Aspire


The Aspire range of caravans are designed and constructed to bring maximum value to the adventurer and holiday maker.